All services provided and assured by the Company are subject to full realization of payment prior to departure. If payment to the Company is made by cheque, the Package/ tour component will be delivered only after realization of cheque .
The Company has right at any time and for any reason :
• To cancel a tour package/tour component prior to the date of departure and if it does so, its liability shall be limited to refunding all the money paid by the Tourist, towards the tour package / tour component.
• To amend, alter, vary or withdraw any tour, holiday, excursion or facility, it has advertised or published, or to substitute a hotel of similar class if it is deemed advisable or necessary. In either case the Company shall not be liable for any damages, additional expenses or consequential loss suffered by the Tourist/Group.
No person, other than the Company, in writing has authority to vary, add, amplify or waive off any description, representation, terms and conditions set forth herein or in brochure of the Company, or other terms & conditions regarding tour booked by the Tourist with the Company.
In the event of the Company exercising its right to amend or alter any tour advertised in their brochure or any other media after such tour or holidays has been booked the Tourist shall have right:
• To continue with the tour or holiday as amended or altered.
• To accept any alternative tour or holiday which the Company may offer. In neither of the above cases shall the Company be liable to the Tourist/Group for any damages, additional expenses and consequential loss suffered by the Tourist/Group.
The Company shall in no circumstances whatsoever be liable to the Tourist/Group:
• Any death, personal injury, sickness, accident, loss, delays, increased expenses or consequential damages by any misadventure or otherwise caused.
• Any act, omission or default of any hotelier, carrier, travel component supplier or other person or by any servant or agent employed by the travel component supplier who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the Tourist/Group, howsoever caused. In this clause the expression “however caused” includes negligence on the part of any person.
No liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday or excursion facility shall exceed the total amount paid or agreed to be paid for the tour, holiday, package/ tour component or excursion, and shall in no case include any consequential damages or additional expenses whatsoever. The prices quoted by the Company in its brochures / quotation are in US Dollars or equivalent in foreign currency (local currency of the foreign country / countries being visited). The Company reserves the right to amend these prices in case of currency fluctuation and changes in various rates of exchange and or fuel cost before departure, and to surcharge accordingly. All such increases in price must be paid for in full.
It is the responsibility of the Tourist/Group to check and hold valid travel documents like passport and Visa till the end of the tour. In case any travel document like visa is refused, expires or is cancelled by the authorities, the tour participant will have to meet all the contingencies arising therefrom and to meet all expenses consequential thereto. The Company will have no responsibility whatsoever in respect of the above matters. It is the responsibility of the Tourist/Group to check and hold valid travel documents like passport and Visa till the end of the tour. In case any travel document like visa is refused, expires or is cancelled by the authorities, the tour participant will have to meet all the contingencies arising therefrom and to meet all expenses consequential thereto. The Company will have no responsibility whatsoever in respect of the above matters. The Cost of Ticket does not include any Insurance Premium. The Tourist/Group will have to pay any such premium at their own cost.
All tour programmes and packages/ tour components are subject to laws, rules and regulat/Group are on tour and back. The Company will have no responsibility in respect of any condition brought about by any such laws, etc., or due to act of God.
Any complaint by the Tourist (including complaint on behalf of passengers of the Group submitted by the Tourist) in connection with or arising out of the tour must be notified to the Company in writing within twenty one (21) days from the end of the tour. No claim or complaint made thereafter shall be entertained in any circumstances. No individual complaint of passenger of the Group shall be entertained directly and therefore same must be made only by The Tourist who is a leader of the Group. All claims, disputes and litigation relating to the tours arranged or co-coordinated by the Company shall be construed according to current Indian laws only and shall be subject to jurisdiction of courts in Delhi only.
Check in / Check out. Most hotels worldwide observe 1400-1600 Hrs. as Check-in time & 1000-1200 Hrs. as Check out time. If the Tourist/Group arrival is before or departure is after the normal check-in or check-out time, the Company is not responsible for additional charges levied by the hotel or travel component supplier and such charges are to be settled by the Tourist/Group directly with the hotel or travel components supplier. The Company will not be liable to any passenger for refund, compensation or claim for shortage of tour days or for cancellation, postponement or re-routing of any particular scheduled transport service due to any reasons including fog. The rules in respect of cancellation charges or refund will be applicable. The tickets are issued, subject to conditions herein.
STAR CLASSIFICATION OF HOTELS :-
Star classification of Hotels as 5 star, 4 star and so on is provided to the Company by the supplier of the hotel travel component and the Company endeavor to validate and authenticate this information in utter good faith. The Company cannot be held liable for wrong and inaccurate information provided to the Company. Descriptions, photographs, sketches and list of amenities/facilities are also provided and this information is obtained from the supplier of the hotel travel component.
BAGGAGE ALLOWANCE
Generally one suitcase not exceeding 20 kgs for international Flights and 15 kg for Domestic Flights. and one piece of cabin baggage not exceeding 7 kgs is permitted. But, it is always advisable to check with the specific Airlines/Overseas Tour Operator/Transporter. Allowance may vary from transporter to transporter. As is the common practice, one piece of luggage is to be with linear dimensions (Length + Height + Width) not exceeding 45 inches. The Transporter may charge extra amount for the excess baggage. Against loss or late delivery of baggage payment for the same is subject to conditions laid down by the airline/overseas tour operator/hotel. The Company will not be liable to the passenger for any case of late delivery or loss of baggage weather caused by any airlines, tour operator or hotel or by anyone else.
MEALS
Number of meals including breakfast are always corresponding to the number of nights booked by the Tourist in the hotel. Hotels do not provide breakfast on the day of arrival. The Company reserves the right to change the meal arrangement if circumstances make it necessary to do so. The meals are preset and choice of menu is not available.
TRANSFERS
Packages: Wherever transportation is provided on basis of Seat in Coach (SIC) same is on sharing basis.
Sightseeing Tours: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the tour/tour option booked.
Airport Transfer: Transportation is provided on the basis of Seat in Coach (SIC) same is on sharing basis or Private vehicle basis depending upon the transfer/transfer option booked.
CURRENCY
The Company suggests the Tourist/Group to carry holiday spending money partly in currency, partly in traveler cheques. It is advisable to arrange the same at least a week before departure. Traveler cheques are safest way to carry money as they are easily cashed for a small service charge and can be replaced, if they are stolen or lost. The Company will not be responsible for any loss of exchange / Currency.
MODE OF PAYMENT
The amount paid at the time of booking, is non-refundable. We do not accept any form of cheques. The bookings will be processed only after 25% of the total amount has been paid. The full amount must be paid tewenty days before the tour/stay starts. We will send a reminder of full payment 25 days before the tour/stay starts. Failure to deliver complete payment will result in cancellation of the arrangement. For instant bookings or on-the-spot booking, 100% payment is required before bookings are processed.
• By Cash / Cheque / Demand Draft
• By Electronic money transfer (RTGS & NEFT)
• By Online Payment Paypal
• By Wire transfer / Telex Transfer (for International clients/ agents)
If payment is by cheque, payment should be made at least 01 week before the delivery of documents.
The cost of outbound package tour is payable in convertible foreign exchange (subject to RBI/GOI regulation).
LIABILITY
The Company is acting as booking agent for the overseas tour operator / travel component supplier and is travel agent only. The information given in the brochure is as accurate as the Company can make it. The Company’s brochure descriptions are of amenities normally available. However, circumstances can change due to events beyond the control of the Company. Major roadwork, etc., may necessitate route changes. Where the Company knows of these sufficiently in advance, the Company will notify the Tourist/Group. Route changes could also be necessitated due to natural calamities. The Company does not control or operate any Airline, neither do the Company owns or controls any shipping company, coach or coach company, Hotel, transport and other facility or service ingredients, travel component in tour package/ tour component availed by the Tourist/Group. Since the Company only selects and co-ordinates travel component, the Company shall not be liable for any injury, death, loss, deficiency in service or damage, if any, caused by any act or omission of the management or employees or any independent contractor of any airlines, shipping company etc.
CANCELLATION POLICY
The refund will be in the same currency used in the payment and at no interest. The company does not assume responsibility for the difference the local currency value due to fluctuation of exchange rates. Processing of cancellation must be done by formally writing to the Company. The request will be acted on in a working day except Sat/Sun and national holidays.
Cancellation timelines and refund
60 days pre-travel date 80% amount will be refunded of total package cost
59-40 days pre-travel date 50% amount will be refunded of total package cost
39-25 days pre-travel date 25% amount will be refunded of total package cost
24-15 days pre-travel date 15% amount will be refunded of total package cost
Less than 15 days No Refund
Cancellation charges for Star Cruises booking shall apply as per star cruises cancellation rules.
Cancellation charges for Hotel booking shall apply as per Hotel / Supplier cancellation rules.
Cancellation charges for Flight bookings shall apply as per Airline cancellation rules.
Please note – Irrespective of above mentioned cancellations slabs – incase of cancellation of tour / travel services after the booking is made with us – a minimum 10% service charges would be applicable.
In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.
In case of special train journey (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) – a separate cancellation policy is applicable (which would be advised as and when required).
No refund would be made for the booking made for high peak season (from 20th Dec to 15th Jan)
Refund
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Jurisdiction
All disputes pertaining to the tour and travel, travel-related services, adventure activities conducted by the Company, and any claim arising there-under shall be subjected to New Delhi, India jurisdiction only.
NOTE OF CAUTION BEFORE BOOKING OF PACKAGE/TRAVEL TOUR COMPONENT :-
Travel tour packages/travel tour components that you are intent to book from us are of such nature where one has to undertake considerable amount of walking and physical activity to enjoy them. All tours involve long hours of travelling and some tour components may include theme park activities such as speed boat rides, balloon rides and other adventure sports which are suitable only for medically/physically fit persons. We therefore, forewarn heart patients, pregnant women, senior citizens, persons those requiring special care, patients of respiratory disorder, persons suffering from arthritis, blood pressure and diabetes, not to undertake tour. There will be no medical help that can be provided during such tours. It is therefore advised not to venture if any person requires special medical attention during the tour. There is no luggage assistance and it is expected every tourist to manage his own luggage. Some of the tourist products are without elevators/escalators and one may has to use stairs.
Inspite of the above mentioned warning tourist who undertakes tour at his own volition and risk, Perfect Tour Planner will not be responsible for any medical complication that may arise during the tour. Not only this, one has to be medically fit and energetic to undertake tour packages. You must therefore satisfy yourself by undergoing medical checkup and obtain medical fitness certificate from your registered medical practitioner.
Standard Booking Procedure (in case of Offline Bookings)
If you are booking within 10 days of date of travel, You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken. Any amendment or cancellation made by traveler would be chargeable as per cancellation policy. If you are booking within 10 – 20 days of date of travel, You will need to make payment of 75% of the tour package cost / tour components costs at the time of booking process is undertaken. Any amendment or cancellation made by traveler would be chargeable as per cancellation policy. Balance payment will be required to be paid at the time of confirmation of booking. If you are booking within more than 20 days of date of travel, You will need to make payment of 50% the tour pacakge cost / tour components costs at the time of booking process is undertaken. Any amendment or cancellation made by traveler would be chargeable as per cancellation policy. Balance payment will be required to be paid at the time of confirmation of booking. If your booking is having tour components which needs guaranteed booking as per stipulated condition, You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken. No cancellation will be allowed once booking is made even if by some reason short payment has been made. The tourist will have to make entire payment whether he or she travels or not.
FOG ALERT
The Company will not be liable to any passenger for refund, compensation or claim for shortening of tour in relation to tour shown in itinerary or any cancellation, route change or postponement or delay of any airlines due to any reason whatsoever including fog or bad weather and the tickets/package are issued subject to the conditions herein.
Guest’s acceptance and/or signature on the booking form shall mean complete acceptance of the ‘Terms and Conditions’ contained herein by the guest(s). In case of one person is acting in behalf of the other members of the Group signing the ‘I ACCEPT’, it shall be deemed that the others have duly authorized the concerned signing person. The signing person has to write down the names of the members under his name.
A. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
B. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name [ www.hookatrip.com ] (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”).
C. The Platform is owned by (HOOKATRIP PRIVATE LIMITED), a company incorporated under the Companies Act, 1956 with its registered office at (P-70, Main Office Kanha Green City Modipuram, Meerut, Meerut, Uttar Pradesh, 250110) (hereinafter referred to as “Platform Owner”, “we”, “us”, “our”).
D. Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.
E. For the purpose of these Terms of Use, wherever the context so requires “you”, “your” or “user” shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
F. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
G. The use of Platform and/or availing of our Services is subject to the following Terms of Use:
I. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
II. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
III. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.
IV. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.
V. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.
VI. You agree to pay us the charges associated with availing the Services.
VII. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
VIII. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. These links are provided for your convenience for provide further information.
IX. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.
X. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
XI. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the Services, however caused and whether arising in contract, tort, negligence, warranty or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever is less
XII. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
XIII. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
XIV. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in (Meerut , Uttarpradesh)
XV. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
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